Servicenow Developer

***JOB DESCRIPTION***"ITSM Skills
A Business Process Consultant for ServiceNow ITSM analyzes and redesigns IT Service Management (ITSM) processes to align with ITIL best practices and ServiceNow platform capabilities. Key responsibilities include leading workshops, gathering requirements, documenting future-state processes, and collaborating with stakeholders to ensure solutions meet business needs and drive efficiency. A strong candidate will have experience in ITIL, process mapping, and ServiceNow, along with excellent analytical and communication skills.

Key Responsibilities
• Process Analysis: Assess current ITSM processes, identify gaps, and document existing workflows.• Solution Design: Design future-state processes and solutions, ensuring alignment with ServiceNow best practices and business goals.• Requirement Gathering: Lead workshops and interviews with business and IT stakeholders to define requirements, user stories, and acceptance criteria.• Documentation: Create and maintain detailed documentation, including business requirement workbooks, process flows, and functional specifications.• Collaboration: Act as a liaison between business users and technical teams, supporting implementation and testing phases.• Best Practice Advocacy: Champion configuration over customization and provide guidance on ITSM and ServiceNow best practices.• Continuous Improvement: Monitor process effectiveness and drive continuous improvement initiatives.• Training and Support: Provide training to end-users and support adoption of the new processes and platform.

Required Skills and Qualifications
• Experience: Proven experience in IT Service Management (ITSM) and process consulting.• Platform Expertise: Strong understanding of ServiceNow ITSM modules, with a focus on configuration and out-of-the-box capabilities.• Methodologies: Knowledge of ITIL principles and best practices.• Analytical Skills: Strong analytical, problem-solving, and data analysis skills.• Communication: Excellent communication, stakeholder management, and workshop facilitation skills.• Project Management: Experience with project management, including an understanding of Agile/Scrum methodologies is often required.• Certifications: ITIL Foundation or higher certification is often required. "

2. Application Developer - ServiceNow

Location - Bangalore

Mode of Interview: Face to Face (Mandatory).
***JOB DESCRIPTION***.."ITOM SkillsA Business Process Consultant for ServiceNow ITOM analyzes a client's current IT operations, designs optimized processes using the ServiceNow ITOM suite, and leads workshops to align business goals with technical solutions. Key responsibilities include leading process re-engineering, gap analysis, documentation of process flows and user stories, and supporting testing and training to drive adoption and deliver value. This role requires a balance of strong business analysis skills, deep understanding of IT operations and ServiceNow ITOM, and excellent client communication.

Core responsibilities
• Process analysis and design: Map current-state processes and redesign them to be more efficient using ServiceNow ITOM capabilities like event management and operational intelligence.• Requirements gathering: Conduct workshops with stakeholders to understand business needs and translate them into functional specifications, user stories, and detailed documentation.• Gap analysis: Identify gaps between current processes and desired future-state processes, providing recommendations for improvement.• Solution definition: Guide clients in leveraging ServiceNow's standard capabilities to solve problems and help them achieve their business objectives.• Documentation: Create process flows, user stories, acceptance criteria, and other customer-facing deliverables that clearly outline the solution and its impact.• Testing and adoption: Support unit testing and user acceptance testing (UAT), and lead client training sessions to ensure successful platform adoption.

Key skills and qualifications
• Domain expertise: Strong knowledge of IT Operations and ITIL best practices, including event management, discovery, and service mapping.• ServiceNow knowledge: Deep understanding of the ServiceNow ITOM suite and how its modules can be applied to solve business problems.• Business analysis: Proven experience in requirements gathering, process mapping, gap analysis, and creating process documentation.• Client management: Exceptional communication, facilitation, and leadership skills to manage client relationships and drive organizational change.• Consulting skills: Ability to act as a trusted advisor, providing strategic guidance, and managing multiple complex projects simultaneously."