Servicenow Developer

• Process Analysis: Assess current ITSM processes, identify gaps, and document existing workflows.
• Solution Design: Design future-state processes and solutions, ensuring alignment with ServiceNow best practices and business goals.• Requirement Gathering: Lead workshops and interviews with business and IT stakeholders to define requirements, user stories, and acceptance criteria.• Documentation: Create and maintain detailed documentation, including business requirement workbooks, process flows, and functional specifications.• Collaboration: Act as a liaison between business users and technical teams, supporting implementation and testing phases.• Best Practice Advocacy: Champion configuration over customization and provide guidance on ITSM and ServiceNow best practices.• Continuous Improvement: Monitor process effectiveness and drive continuous improvement initiatives.• Training and Support: Provide training to end-users and support adoption of the new processes and platform.

Required Skills and Qualifications
• Experience: Proven experience in IT Service Management (ITSM) and process consulting.• Platform Expertise: Strong understanding of ServiceNow ITSM modules, with a focus on configuration and out-of-the-box capabilities.• Methodologies: Knowledge of ITIL principles and best practices.• Analytical Skills: Strong analytical, problem-solving, and data analysis skills.• Communication: Excellent communication, stakeholder management, and workshop facilitation skills.• Project Management: Experience with project management, including an understanding of Agile/Scrum methodologies is often required.• Certifications: ITIL Foundation or higher certification is often required. "