ServiceNow Developer (CSM)

Job Description

Job Description CSM – Minimum 2 years is mandatory Locations – Hyderabad and Bangalore Responsibilities: Develop extensive knowledge of the ServiceNow products – CSM, ITSM with integration experience Experience in UI builder and playbook will be added advantage Take ownership of the ServiceNow projects delivery – scoping, design and implementation Effectively communicate and manage the project stakeholders Facilitate regular retrospectives with the project team Requirements 5+ years’ experience in ServiceNow development Must have hands on standard CSM process implementation ServiceNow in depth Process knowledge (CSM Process, integrations etc.) Experience in ServiceNow Integrations with 3rd party tools using (web services, SOAP, email, MID, etc.…) Good understanding on Proactive customer service operations, Predictive Intelligence, PA, VA & Continual Improvement Management PA, VA & Continual Improvement Management Experience in UI builder and playbook will be an added advantage. Strong business communication skills Excellent command of English is a must Good balance between technical knowledge and business acumen Stakeholder analysis and management skills Bachelor’s or master’s degree in the IT field or relevant work experience Date Opened 05/21/2025 Job Opening Status In-progress Job Type Full time Industry IT Services Required Skills CSM City Hyderbad, Bangalore State/Province Karnataka Country India Zip/Postal Code 500081