Exp Level : 3 to 8 years
Location : Pune
Position Type Contract to hire (C2H)
Keywords
JD:
Role Responsibilities:
- The ServiceNow Consultant is responsible for developing technical solutions on the ServiceNow platform to satisfy the business needs of the IT department and beyond.
- Development of ITSM & other modules (GRC, SECOPS, HRSD, CSM, ITBM) in ServiceNow Platform.
- Always follow best development practices during support and development.
- Support other developers in their work to integrate existing systems with Service Now.
- Strong hands-on ServiceNow experience (either support or development).
- Creating technical design document and writing Unit test cases.
- Knowledge in Web Technologies (XML, HTML,JAVA Script, etc.) Will be essential.
- ServiceNow upgrade hands-on.
- Very good knowledge of the ITSM/GRC/SECOPS/HRSD/CSM/ITBM process.
- Exceptional Interpersonal Skills & Ability to work Independently and with a team.
- Ability to work in second shift in India when required
Requirement:
- Candidate should have the ability to perform in a dynamically changing environment
- Should have prior working experience in ServiceNow tool
- Service Now Integration to various solutions (SaaS, External Apps) using REST API / webservice / JSON / ServiceNow Scripting.
- Ability to work under pressure and handle crunched timelines
- Excellent verbal/written communication, collaboration, analytical and presentation skills to lead an environment driven by customer service and teamwork
Must-Have Certifications
- Certified System Administrator (Desired)
- ITIL Certifications (desired)
- Other Service-Now Certifications (Preferred
Experience & Background
- B-Tech/BCA/MCA
- 3 to 8 years of IT industry experience.
- Minimum 3 year of support/implementation experience on ServiceNow
- Experience on Service portal will be an advantage.
- ITIL/ServiceNow certifications will be an added advantage.
- Set up standards for quality control, measure and report performance against those standards
- Exposure on Service Now integration protocols with other application/systems
- Excellent attention to details, ability to multitask, and effective time management skills
- Knowledge of web-based development languages; specifically JavaScript, Ajax
- Exposure of ITSM Framework and ITIL, ITOM, HRSD, ITAM, GRC
- Excellent Communication Skills
Interested Candidates kindly share the updated resume to:
Jyoti.biradar@artech.com
Mode of interview: Face to Face