ServiceNow Developer- Agentic AI/ AI ML

We are seeking an experienced ServiceNow Technical Lead / Senior Developer to lead development efforts, mentor junior team members, and deliver robust and scalable solutions on the ServiceNow platform. This is a dual role combining technical leadership with hands-on development, ideal for professionals who thrive on end-to-end ownership of platform enhancements and continuous improvement.

Job Qualifications

7–10 years of total IT experience with at least 4+ years of hands-on ServiceNow development

Strong experience with ServiceNow modules such as ITSM, CMDB, ITOM, HRSD Proven ability to lead module/component delivery with hands-on expertise

Proficiency in scripting, configuration, customization, and third-party API integrations

Exposure to AI/ML-based solutions or Agentic AI within the ServiceNow ecosystem is a plus

Strong understanding of development standards, release management, and code optimization

Ability to translate functional requirements into detailed technical specifications Experience in mentoring junior developers and conducting code reviews

Excellent communication, troubleshooting, and stakeholder collaboration skills ServiceNow certifications (CSA, CIS, CAD) preferred

Job Responsibilities

Act as a senior developer and deliver high-velocity, high-quality development on the ServiceNow platform

Lead configuration, customization, and development of ServiceNow applications/modules (e.g., ITSM, ITOM, HRSD) Own and manage the delivery of specific modules or components on assigned projects

Convert functional requirements into scalable technical solutions and provide accurate effort estimates

Serve as the go-to person for technical issues and troubleshooting across ongoing ServiceNow initiatives

Collaborate closely with architects, business analysts, QA teams, and clients to ensure solution alignment

Conduct code reviews, enforce development standards, and optimize application performance

Develop and manage integrations with third-party systems and APIs

Mentor junior developers and promote best practices in ServiceNow development and deployment

Contribute to platform innovation by identifying gaps and suggesting improvements

Maintain accurate and comprehensive technical documentation

Act as a backup to the Solution Architect in supporting design and other architectural tasks

Experience with or interest in AI-driven ServiceNow solutions is desirable