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Tata Consultancy Services
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Servicenow CSM Developer

Servicenow CSM Developer

Tata Consultancy Services

5 - 10 years

2 - 7 Lacs

hyderabad bengaluru

Posted:3 days ago| Platform:

Apply

Skills Required

servicenow csm itsm servicenow development customer service management

Work Mode

Work from Office

Job Type

Full Time

Job Description

Dear Professional,

Greetings from TATA CONSULTANCY SERVICES LIMITED!!!

Thank you for exploring career opportunities with Asia's largest IT company

Exciting # Job Opportunities for # Experienced Professionals

TCS is hiring SERVICENOW CSM DEVELOPER

Total Experience Range: 5- 12 years

Mode of Interview: ONLINE

Location: PAN INDIA

Required Skills: ServiceNow, CSM Modules, JavaScript

Desired Competencies (Technical/Behavioral Competency)

Must-Have

Technical Competency

Experience supporting Customer Service organizations (3+ years)
Develops UI forms, fields, notifications, and workflows
Maintains JavaScript server/client code
Builds reports, gauges, and home pages
Maintains service level agreement (SLA) data and monitors SLA workflows
Creates new service catalog requests and items with variables
Creates, monitors, modifies, and publishes workflows with approvals
Searches, populates, and customizes the CSM knowledge base(s)
Creates access control rules
Knowledge of ServiceNow applications and interrelationships
Experience with implementing ServiceNow processes and functions
Experience with Service Management and related tools-Familiarity with web applications, networks, protocols, and email (SMTP, POP3).
Integration experience with CRM and ERP systems
Web Services integration experience
Certified System Administrator [CSA]
ServiceNow CSM Fundamentals

Behavioral competency

Effective communication skills with both non-technical and technical audiences (verbal and written)
Excellent Interpersonal skills to work with the project team members collaboratively
Participate and provide feedback during planning meetings (i.e., pre-iteration, and retrospectives)

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