ServiceNow CSM developer

3 - 8 years

6 - 15 Lacs

Posted:1 week ago| Platform: Naukri logo

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Work Mode

Hybrid

Job Type

Full Time

Job Description

Role & responsibilities

CSM Configuration & Development

CSM Case Management

CSM plugins and components

custom case types

CSDM (Common Service Data Model)

Agent Workspace

Flow Designer, Subflows, and Playbooks

Platform Customization

Business Rules, Client Scripts, UI Policies, UI Actions, Script Includes, ACLs, and Roles

Service Portal

Email Notifications

Integrations & Performance

REST, SOAP, and IntegrationHub

Troubleshoot issues, perform root-cause analysis, and optimize system performance.

Ensure platform security, data integrity, and compliance standards.

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Petras

Technology Consulting

Boston

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