ServiceNow Business Analyst Sr 1

You will work as a Senior ServiceNow Business Analyst at RSM, serving as a liaison between stakeholders to gather, analyze, communicate, and validate requirements for changes to business processes, policies, and information systems. Your primary focus will be on providing ITSM process support, including Incident Management, Problem Management, Asset Management, Configuration Management, and Knowledge Management, to help the organization achieve its goals effectively. Your essential duties will include conducting requirements elicitation sessions using various techniques, documenting and validating requirements with the project team, prioritizing requirements, organizing and specifying requirements with appropriate detail, communicating requirements clearly using standard templates, managing changes to requirements, assessing proposed solutions, defining acceptance criteria, and evaluating impact of defects. You should possess a Bachelor's degree in a related field or equivalent experience, proficiency in Microsoft Office products, experience with ServiceNow modules, and knowledge of defect tracking processes and tools. Special requirements for this role include a collaborative work style, strong knowledge of ServiceNow and IT systems, attention to detail, motivation, ability to take initiative, end-user and customer communication skills, analytical skills, facilitation skills, organizational skills, writing skills, interpersonal skills, modeling skills, and time management skills. To be successful in this role, you should have a minimum of 5 to 10 years of business analysis experience in a development environment, solid knowledge of ITSM best practices, experience in operational business process improvement, familiarity with Agile methodologies and other decision support tools, and experience with software engineers to support test plans. Preferred qualifications include experience with ServiceNow. RSM offers a competitive benefits and compensation package, including flexibility in your schedule to balance work and personal life. Accommodations for applicants with disabilities are available upon request, and RSM is committed to providing equal opportunities and reasonable accommodation for individuals with disabilities throughout the recruitment process. If you require accommodation, please contact careers@rsmus.com. Learn more about the total rewards offered by RSM at https://rsmus.com/careers/india.html.,