Job
Description
As a ServiceNow Business Analyst HRSD at NTT DATA, you will be a key player in gathering business requirements, process mapping, and training end users. Your high-energy and consulting skills will be put to good use in a collaborative and fast-paced environment to drive complex business outcomes for clients. **Key Responsibilities:** - Participate in all technical aspects of delivering complex customer solutions on the ServiceNow platform - Advise clients on best practices within the ServiceNow platform to create lasting value and enhanced experiences - Collaborate effectively with virtual team members to achieve project goals and produce a variety of high-quality deliverables - Contribute on multiple Agile engagements, utilizing the NTT methodology and tools to enhance project efficiency **Qualifications Required:** - Minimum 5+ years of hands-on experience as a Business Analyst in ITSM and HRSD environments - Proven experience working with ServiceNow modules such as Incident, Problem, Change, Knowledge, CMDB, and Service Catalog - Strong understanding of Agile/Scrum methodologies and experience working in Agile teams - Mandatory skills in ServiceNow platform expertise, Business Requirements Gathering, Process Mapping, and Gap Analysis - Proficiency in creating user stories, functional specifications, and test cases - Familiarity with Flow Designer, Service Portal, and Performance Analytics - Strong knowledge of UAT coordination, stakeholder communication, and training documentation - Tools proficiency in MS Visio, Excel, Lucidchart **Preferred:** - ServiceNow Certified ServiceNow Developer or Certified Implementation Specialist (CIS) - Exposure to GRC, or SecOps modules is a plus At NTT DATA, a trusted global innovator of business and technology services, you will have the opportunity to collaborate with diverse experts in more than 50 countries. With a commitment to helping clients innovate, optimize, and transform for long-term success, NTT DATA is a leading provider of digital and AI infrastructure worldwide. Join the team in confidently and sustainably moving into the digital future. Visit us at us.nttdata.com. As a ServiceNow Business Analyst HRSD at NTT DATA, you will be a key player in gathering business requirements, process mapping, and training end users. Your high-energy and consulting skills will be put to good use in a collaborative and fast-paced environment to drive complex business outcomes for clients. **Key Responsibilities:** - Participate in all technical aspects of delivering complex customer solutions on the ServiceNow platform - Advise clients on best practices within the ServiceNow platform to create lasting value and enhanced experiences - Collaborate effectively with virtual team members to achieve project goals and produce a variety of high-quality deliverables - Contribute on multiple Agile engagements, utilizing the NTT methodology and tools to enhance project efficiency **Qualifications Required:** - Minimum 5+ years of hands-on experience as a Business Analyst in ITSM and HRSD environments - Proven experience working with ServiceNow modules such as Incident, Problem, Change, Knowledge, CMDB, and Service Catalog - Strong understanding of Agile/Scrum methodologies and experience working in Agile teams - Mandatory skills in ServiceNow platform expertise, Business Requirements Gathering, Process Mapping, and Gap Analysis - Proficiency in creating user stories, functional specifications, and test cases - Familiarity with Flow Designer, Service Portal, and Performance Analytics - Strong knowledge of UAT coordination, stakeholder communication, and training documentation - Tools proficiency in MS Visio, Excel, Lucidchart **Preferred:** - ServiceNow Certified ServiceNow Developer or Certified Implementation Specialist (CIS) - Exposure to GRC, or SecOps modules is a plus At NTT DATA, a trusted global innovator of business and technology services, you will have the opportunity to collaborate with diverse experts in more than 50 countries. With a commitment to helping clients innovate, optimize, and transform for long-term success, NTT DATA is a leading provider of digital and AI infrastructure worldwide. Join the team in confidently and sustainably moving into the digital future. Visit us at us.nttdata.com.
