ServiceNow Business Analyst CSM

Join Us as a ServiceNow Business Analyst – Customer Service Management (CSM)

Location:

Type:

ServiceNow platform

Why You’ll Love This Role

• Work on

  high-impact transformation projects

  with cutting-edge ServiceNow capabilities.
• Collaborate with a

  multi-cultural, distributed team

  in a dynamic environment.
• Enjoy the flexibility of a

  remote role

  with long-term stability.

What We’re Looking For

• 7+ years Hands-on experience in the Business Analyst / Product Manager / Product Owner role on the Servicenow platform.

Extensive knowledge and hands on experience of:

• CSM (Case Management and related processes, CSM Portal)
• ITSM (incident, request)
• The ServiceNow Platform
• Good knowledge if ITIL
• Knowledge of Agile SCRUM
• Already worked with 3rd Parties integrations
• Strong Salesforce knowledge would make the difference

Common Skills:

• Experience in (co)leading workshops, preparing and running demos.
• Excellent written / oral communication skills in English. Ability to adapt communication to the audience.
• Excellent interpersonal skills, positive attitude and open mindset.
• Ability to understand and break down complex concepts to clarify the effort and the required changes.
• A team player used to work in a distributed multi-cultural team.