ServiceNow Business Analyst CSM

Job title: ServiceNow Business Analyst CSM

Location: Remote (From India)

Job type: Contract

Duration- Long term

COMPETENCES OBLIGATOIRES

Business Analyst with experience in data activities, CMDB knowledge and experience in data migration from external tools to ServiceNow. Must be able to grasp functional aspects of data and work with SMEs on mappings. Knowledge of CSDM which is heavily used by us.

Experience in data migration activities, capable to manage large data extractions, covert it into the right ServiceNow target format. Desirable experience in CSM/OM data model capable to advice best practices on the usage of the fields and its impact on the process.

All data objects in the context of CSM/OM processes (accounts, sold products, functional products, CIs, contacts, contracts)

Methodology & Functional

• 6+ years Hands-on experience in the Business Analyst / Product Manager / Product Owner role on the Servicenow platform.
• Extensive knowledge and hands on experience of:
• CSM (Case Management and related processes, CSM Portal)
• Order Management with Snow or other tool
• The ServiceNow Platform
• Knowledge and experience with CSDM is a plus
• Knowledge with Data Mapping and Data models
• Knowledge with API Integration
• Good knowledge in ITIL
• Experience of large transformation projects is a plus
• Knowledge of Agile SCRUM