ServiceNow Business Analyst CSM

ServiceNow Business Analyst CSM

FULL REMOTE FROM INDIA

Contract (Long term)

Methodology & Functional

• 6+ years Hands-on experience in the Business Analyst / Product Manager / Product Owner role on the Servicenow platform.

Extensive knowledge and hands on experience of:

• CSM (Case Management and related processes, CSM Portal)

• ITSM (incident, request)
• The ServiceNow Platform

·Knowledge and experience with CSDM is a plus

·Good knowledge if ITIL

·Experience of large transformation projects is a plus

·Knowledge of Agile SCRUM

Common Skills:

• Experience in (co)leading workshops, preparing and running demos.
• Excellent written / oral communication skills in English. Ability to adapt communication to the audience.
• Excellent interpersonal skills, positive attitude and open mindset.
• Ability to understand and break down complex concepts to clarify the effort and the required changes.
• A team player used to work in a distributed multi-cultural team.