ServiceNow Business Analyst - India

Company:

Our client is a global consumer health leader that recently became an independent entity, formerly part of a Fortune 100 healthcare conglomerate. With well-known brands in over 165 countries, the company is focused on innovation, wellness, and high-impact work across every region. This is an exciting opportunity to contribute to a purpose-driven organization that emphasizes global collaboration and continuous improvement.

Job Title

Location

Role Type

Must Have Skills:

• 5+ years of experience in business analysis, with a focus on Supply Chain IT and ServiceNow CSM
• Proven background supporting ServiceNow implementations, especially within the CSM module
• Strong English communication skills – both verbal and written – for seamless collaboration with global teams
• Willingness and ability to work across various time zones (APAC, EMEA, LATAM, US)
• Excellent requirements gathering skills and ability to translate business needs into technical solutions for DevOps teams
• ServiceNow certification preferred

Responsibilities and Job Details:

• Act as the primary liaison between business stakeholders and technical teams for ServiceNow projects
• Facilitate and document detailed business requirements and translate them into actionable technical tasks
• Focus on ServiceNow Customer Service Management (CSM) module to enhance supply chain and customer service workflows
• Collaborate with cross-functional teams across global time zones to ensure alignment and timely delivery
• Support system design and configuration based on business input and technical feasibility
• Conduct gap analysis and recommend optimal solutions using ServiceNow capabilities
• Participate in Agile/Scrum ceremonies to ensure business needs are met throughout development
• Create and maintain documentation such as process flows, user stories, and system specifications
• Leverage ServiceNow learning credits to stay updated on platform enhancements
• Help ensure successful transition and knowledge handover from current BA as contract ends
• Work independently while maintaining proactive communication with stakeholders
• Operate within a flexible schedule that respects regional holidays and working hours