Servicenow Architect

Description:

• 8+Years: ServiceNow Developer with experience in a Large - Complex environment is required.

•    Good to have: (CSA) Certified ServiceNow Admin.

• Mandatory: Real-time working experience on ServiceNow Products IRM/GRC/SecOps/TPRM, Integrations knowledge & Advanced Service Portal. Experience on (ITSM, SPM, HRSD will be an added advantage).
• Advanced ServiceNow technical skill - UI Policies, UI Macros, UI Pages, Client Scripts, Script Includes, Business Rules, Mid Server Configuration & Architecture, ACLs, Import Sets, Transform Maps and Update sets.
• Advanced Knowledge and experience with JavaScript, HTML, CSS, Bootstrap, JSON, REST and SOAP.
• Exposure on latest versions of ServiceNow including GenAI, Agentic AI, Now Assist expected.
• Should be an Subject matter expertise, who will act as Technical Product Advocate by designing / developing / supporting various ServiceNow Products; with a blend of expertise in IRM-GRC family & ITSM, HRSD, CSM, CMDB within ServiceNow platform.
• Researches and evaluates alternative solutions and recommends the most efficient and cost-effective solutions.
• Leads & guides Team / Manage major project deliverables.
• Proficient in Agile development and all phases of the Application Development Lifecycle.
• Must be professional, well-spoken and able to interact with onsite teams and customers.
• Must be self-directed and able to manage competing priorities and proactively communicate when conflicts arise.
• Strong problem solving and analytical skills.
• 
  ServiceNow Architect with experience on IRM/GRC product family including HRSD, CSM, SPM, ITOM, ITSM etc, Configure/Enhance the ServiceNow Platform to meet the Identified Business requirements and Functional needs. Utilize ServiceNow Plugins/Automation tools to build Innovative Solutions.Support ServiceNow Platforms through Monitoring, Troubleshooting, Root-cause analysis and Implementing Bug-Fixes.Provide configuration options to meet specific Requirements, identifying respective Pros and Cons for each option.Document, maintain and update policies, procedures and controls for the operation of the ServiceNow platform.Identify Gaps and Commit to the Continuous Improvement.Ensure that ServiceNow standard practices are utilized for all configurations and customizations.Create the technical, functional, upgrade/build/configuration documentations and release notes.Adhere to the best practices during deployment of solutions across Sub-Production and Production environments.Review user stories to understand business needs and technical architecture documentation for solution.Should be flexible to accommodate Project support hours.