Microsoft Dynamics Functional Consultant

About the Role

Microsoft Dynamics Functional Consultant

Key Responsibilities

• Engage with clients to gather, analyze, and document business requirements.
  
• Map business processes to Dynamics 365 capabilities and recommend best-fit solutions.
  
• Configure and customize Dynamics 365 applications (CRM/ERP modules).
  
• Create functional design documents, workflows, and test cases.
  
• Collaborate with technical teams for development and integration requirements.
  
• Provide training and user support during and after implementation.
  
• Participate in UAT, troubleshoot issues, and ensure timely resolution.
  
• Stay updated with Microsoft Dynamics 365 updates, features, and best practices.
  

Key Skills & Competencies

• Strong functional knowledge of

  Microsoft Dynamics 365

  (CRM, Finance & Operations, or Business Central specify based on role).
• Expertise in requirement gathering, process mapping, and solution design.
  
• Experience in modules such as

  Sales, Customer Service, Field Service, Finance, Supply Chain

  (as applicable).
• Knowledge of Power Platform (Power BI, Power Apps, Power Automate) is a plus.
  
• Excellent communication and stakeholder management skills.
  
• Strong problem-solving abilities with attention to detail.
  

Qualifications

• Bachelor’s degree in Computer Science, Business Administration, or related field.
  
• Microsoft Dynamics 365 Functional Consultant certification (preferred).
  
• 4+ years of experience in Microsoft Dynamics implementation and consulting.
  

Nice to Have

• Experience in end-to-end implementation projects.
  
• Exposure to Azure ecosystem and integrations.
  
• Industry-specific domain knowledge (e.g., Manufacturing, Retail, Finance, Public Sector).