Servicenow Architect

Required Technical and Professional Experience

• 8+ years of ServiceNow experience as architect with ServiceNow CTA certification.
• ServiceNow Architect should have excellent knowledge on Service Now Module: ITSM, ITOM, HR, App Engine, Portal. Core Services: Service Catalog, Service Level, CMDB / CSDM/Now Assist/Agentic AI.
• A proven track record of delivering complex technology projects on the ServiceNow platform on time and on budget as a Architect.
• Proficient in data model design including design of entity relationships, data flows and conceptual and logical data models, data dictionaries.
• Proficiency in data modelling/migration/integration, data privacy and security regulations, Common Service Data Model (CSDM), SQL stored procedures, indexing, performance analytics, designing dashboards and reports.
• Strong expertise in scripting on the ServiceNow platform using JavaScript, CSS and Angular JS: Flows, Business Rules, Client Scripts, UI Actions, Widgets and UI Pages.
• Deep understanding of the key technologies relevant to the ServiceNow integration solutions including: Integration Hub, SSO, Web Services, LDAP, JDBC, etc.
• Strong understanding of the ServiceNow platform and its functionalities.
• In-depth knowledge of performance tuning in ServiceNow, ability to troubleshoot and identify bottlenecks, establish RCA for system performance issues, and experience in improving overall system performance.
• An excellent communicator with the ability to talk on a process level with clients and manage the direction of a distributed development team.
• Project management and problem-solving expertise.
• Business acumen and ability to translate business needs into technical solutions.
• Adaptability and willingness to learn new technologies.

Preferred Technical and Professional Experience

• Completion of IT Service Management (ITSM) Professional Plus Suite
• Servicenow implementation Specialist ITSM (CIS-ITSM), and Certified Application Developer (CAD)

  e & responsibilities