ServiceNow Architect ( ITSM/ITOM )

The ServiceNow Architect is responsible for the overall design and development of the ServiceNow platform for the organization. They will act as the technical lead for implementation, customization, and optimization of ServiceNow, driving architectural decisions and ensuring solutions are scalable, efficient, and aligned with business goals. The role requires collaboration with various teams to deliver high-quality ServiceNow implementations, integrations, and workflows that improve the organization's operational efficiency.

Role & responsibilities:

• Architectural Design & Strategy:

• Lead the overall architecture and technical roadmap for ServiceNow implementations.
• Define and document technical architecture, integrations, and data flows to ensure successful platform design and optimization.
• Ensure alignment with IT and business strategies while recommending best practices for technical design, performance, scalability, and security.

• Platform Development:

• Oversee and provide guidance for development efforts on the ServiceNow platform including platform upgrades, configurations, and customizations.
• Develop solutions to support the organization's IT Service Management (ITSM), IT Operations Management (ITOM), IT Business Management (ITBM), HR Service Delivery (HRSD), Customer Service Management (CSM), and other ServiceNow modules.
• Lead the creation of workflows, business rules, client scripts, UI policies, UI actions, notifications, and other configurations.

• Integration & Data Management:

• Design and implement integrations between ServiceNow and other enterprise systems (e.g., ERP, CRM, Active Directory, third-party applications).
• Ensure data integrity, standardization, and security throughout integrations and the ServiceNow instance.

• Leadership & Stakeholder Collaboration:

• Serve as the subject matter expert (SME) for ServiceNow platform within the organization.
• Collaborate with business analysts, project managers, developers, and other stakeholders to translate business requirements into scalable ServiceNow solutions.
• Provide technical leadership and mentoring for ServiceNow administrators and developers.
• Lead platform governance and ensure adherence to ServiceNow best practices.

• Solution Implementation & Optimization:

• Lead complex ServiceNow implementation projects from conception through deployment, ensuring alignment with timelines and budgets.
• Optimize the ServiceNow platform through proactive monitoring, testing, and tuning.
• Conduct technical reviews, code audits, and platform health checks to ensure system stability and performance.

• Security & Compliance:

• Ensure the ServiceNow platform is secure, compliant with internal and external policies, and follows industry-standard security protocols.
• Collaborate with security teams to ensure that ServiceNow access and integrations meet data privacy and security standards.

• Documentation & Reporting:

• Maintain detailed technical documentation, including architecture diagrams, design documents, and configuration guides.
• Provide regular reporting to management regarding platform performance, incidents, and enhancements.

Preferred candidate profile:

• Education:

  Bachelor's degree in computer science, Information Systems, or a related field (master's degree preferred).

• Experience:

• 7+ years of experience with ServiceNow platform development and architecture.
• Deep expertise with core ServiceNow modules (ITSM, ITOM, ITBM, CSM, etc.).
• Proven track record in leading ServiceNow implementations and large-scale architecture design.

• Certifications:

• ServiceNow Certified System Administrator (CSA) (Required).
• ServiceNow Certified Implementation Specialist (CIS) in relevant modules (Preferred).
• ServiceNow Certified Application Developer (CAD) (Preferred).

Note: Looking immediate-15 days joiner.