ServiceNow Architect-Assistant Director

We are looking for a skilled ServiceNow Solution Architect with 14 to 19 years of experience in ITSM Tool design and implementation project experience. The ideal candidate will have a strong background in IT Service Management and hands-on experience in ServiceNow suite implementation as a solution architect. ### Roles and Responsibility Lead client design sessions, facilitating requirements workshops and interacting with functional and/or business process area subject matter resources. Act as a technical leader/ServiceNow solution architect across all aspects of IT Service Management and ServiceNow projects. Provide guidance and expertise on IT Service Management (ITSM) process implementation, understanding the connectivity to IT Operations Management (ITOM) and IT Asset Management (ITAM) processes. Hands-on experience in ServiceNow suite implementation as a solution architect – Implementation of any of the two ITAM, ITSM, IRM and HR modules is desirable. Develop client-specific reporting processes and integration components. Oversee application and workflow design, configuration, and testing. Support project and agile scrum management activities. Provide trusted advice on how digital transformation and technology enablement can lead to improved performance. Participate in key external events and meetings — client meetings, presentations, and roundtable etc. Build and leverage personal external networks and relationships. Participate in and/or lead the core account(s) most strategic pursuits. Work with the MENA leadership team to develop a market execution plan for ITSM offerings. Own and initiate select key relationships in the market. Bring in industry thought leadership, best practices, and engage with EY’s alliances with vendors, and other global and local partners of EY and customers. Provide insights and recommendations on how IT Service Management tools (ServiceNow, JIRA, Manage Engine etc.,) aligns with and can support specific business objectives. Actively look for opportunities to build and grow the competency. Provide guidance and expertise on IT Service Management (ITSM) process implementation, along with understanding the connectivity to IT Operations Management (ITOM) and IT Asset Management (ITAM) processes. Experience and knowledge in implementing and migrating service management platforms, on both Cloud and On-premise hosting, and integrating with other enterprise and 3rd party systems, including governmental systems. ITIL v4 foundation certification. Deep knowledge in IT Services functions, and one or more of any other business functions such as HR, Finance, Customer or Risk. Experience on process re-engineering and process assessment. Experience leading teams and supervising others, preferably in MENA region. A customer-focused approach to work, and the ability to translate often-complex requirements into decisive digital platform strategies. The confidence to build lasting relationships and influence senior colleagues and clients from a wide range of backgrounds. Ability to travel to Middle East and North Africa (MENA) to meet client needs on short notice. ### Job Requirements Bachelor's degree, preferably in Computer Science, Information Systems Management, Engineering, or similar discipline; supported by experience in a similar technical environment. Minimum 14 years of ITSM Tool (ServiceNow / JIRA / Manage Engine, BMC Remedy etc.,) design and implementation project experience. ServiceNow Certified System Administrator. ServiceNow Certified Implementation Specialist – ITSM. ServiceNow Certified Implementation Specialist – Discovery. ServiceNow Certified Implementation Specialist – Event Management. ServiceNow Certified Implementation Specialist – Service Mapping. ServiceNow Certified Implementation Specialist – Software Asset Management. ITIL v4 foundation certification. Deep knowledge in IT Services functions, and one or more of any other business functions such as HR, Finance, Customer or Risk. Experience on process re-engineering and process assessment. Experience leading teams and supervising others, preferably in MENA region. A customer-focused approach to work, and the ability to translate often-complex requirements into decisive digital platform strategies. The confidence to build lasting relationships and influence senior colleagues and clients from a wide range of backgrounds. Ability to travel to Middle East and North Africa (MENA) to meet client needs on short notice.