12 Service Transformation Jobs

As an Insurance PMO at our client, a leading Big4 consulting player, you will be responsible for managing specific projects using the SAFe methodology. Your key responsibilities will include: - Defining the programme/project scope and goals - Providing planning support, including approach definition, work breakdown, sequencing, and milestone definition - Estimating resource effort and cost budgets - Planning and allocating resources - Identifying project risks, issues, and dependencies - Tracking and mitigating programme/project risks and issues - Supporting essential governance activities through documentation - Allocating tasks across teams and team members - Tracking activity/milestone co...

Role Overview: As a Technical Support Engineer at BT Group, your role is crucial in providing technical support and managed services to customers utilizing network technologies such as Data, Voice, and Network Security. You will be responsible for responding to inbound calls and fault tickets, diagnosing issues, seeking resolutions, and ensuring customer satisfaction through timely updates and recommendations. Additionally, you will be the technical authority for escalated cases, liaising with manufacturers, and identifying opportunities to offer new BT products and services to customers. Key Responsibilities: - Respond to inbound calls and fault tickets within designated service levels to p...

Role Overview: You will be responsible for leading a key function in the CLCFS (Commercial Lending & Capital Finance Banking Technology) platform management team at Wells Fargo. This role involves managing the applications maintenance lifecycle, including monitoring, support, deployment, and governance. Your accountability will be towards ensuring overall application availability, service management, and platform engineering for CB Loan Originations. As a manager, you should possess a strategic vision, the ability to influence and transform the workplace, implement appropriate processes, and establish communication channels with Operations and global stakeholders. Key Responsibilities: - Man...

As a Senior Consultant playing a PMO role in projects using SAFe methodology, you will be responsible for managing specific projects through various activities. Your key responsibilities will include: - Defining the program/project scope and goals - Providing planning support by defining the approach, work breakdown, sequencing, and milestones - Estimating resource effort and cost budgets - Planning and allocating resources - Identifying project risks and issues and tracking mitigating actions - Identifying dependencies within and outside the project - Supporting governance activities through documentation and meeting minutes - Allocating tasks across teams and team members - Tracking activi...

Experience Required: 9+ years Certifications Preferred: CCNP / CCIE Role Overview We are seeking a seasoned SDWAN Engineer to lead the build and run operations of our SDWAN infrastructure within the Information Systems Department. You will serve as the highest level of technical expertise (Level 3), collaborating with our architecture partners and internal teams to ensure optimal performance, security, and scalability of the SDWAN solution. Main Responsibilities Level 3 Expertise & Collaboration Act as the top-tier technical expert for SDWAN. Collaborate with architecture partners to evolve the SDWAN design. Operations & Incident Management Ensure product maintenance and support. Lead resolu...

As a Presales Senior Manager (Managed Services) at HCLTech, you will be responsible for leading the design and articulation of next-gen managed services solutions. With over 10 years of experience in IT Services and at least 4 years in Application Support & Maintenance (ASM) Solutioning, you will play a strategic role in crafting compelling proposals for multi-tower application support deals. Your role will involve integrating automation, AI-led operations, and service transformation levers to meet customer IT and business objectives effectively. Your key responsibilities will include owning the solutioning of large and medium-sized ASM deals across technologies and business domains. You wil...

As a Senior Consultant playing a PMO role, you will be responsible for managing specific projects using SAFe methodology. Your tasks will include defining program/project scope and goals, providing planning support, estimating resource effort and cost budgets, identifying project risks and issues, tracking mitigating actions, managing project dependencies, supporting governance activities, allocating tasks across teams, tracking activity/milestone completion, and reporting project status where required. You will also support readiness decisions and follow-up actions from program/project tollgate. In addition to project management responsibilities, you are expected to have an understanding of...

Wipro Limited is a leading technology services and consulting company dedicated to developing innovative solutions to meet clients" most intricate digital transformation requirements. With a workforce of over 230,000 employees and partners in 65 countries, Wipro aims to help customers, colleagues, and communities thrive in an ever-evolving world. The primary objective of the role is to spearhead automation initiatives, including Holmes, within the client accounts of a vertical, focusing on enhancing efficiency and productivity in service line offerings. Key Responsibilities: 1. Lead the configuration of applications through subject knowledge and standardize models. Stay updated on automation...

Role & responsibilities Lead a team responsible for designing, developing and implementing plans on delivering consulting services that improve service delivery, customer engagement, operational efficiency, and market success. Aid clients to adopt digital solutions to increase their competitiveness and accelerate GTM. Develop and implement solutions to address client challenges , such as improving patient outcomes, optimizing supply chain management, enhancing regulatory compliance, and accelerating product commercialization. Drive the adoption of technology capabilities while ensuring compliance with pharma industry regulations (e.g., HIPAA, GDPR, FDA, EMA) and data security standards. Assi...

GN - SONG - Service - Service Transformation - Lifesciences - Senior Manager The Strategy & Consulting Global Network Song Practice| Service | Life Science Senior Manager (Level 6) Join our team of Strategy & Consulting Global Network Song who solve customer facing challenges at clients spanning Sales, Service and Marketing to accelerate business change. Practice: Strategy & Consulting Global Network Song I Areas of Work: Life Science, Service transformation, Contact Center, Platform Enablement viz. Vlocity CPQ, Veeva CRM, Salesforce Health Cloud, etc | Level: Senior Manager | Location: Bengaluru, Gurgaon, Mumbai, Chennai, Kolkata Hyderabad | Years of Exp:8 + years Explore an Exciting Career...

The Strategy & Consulting Global Network Song Practice| Service | Life Science Manager (Level 7) Join our team of Strategy & Consulting Global Network Song who solve customer facing challenges at clients spanning Sales, Service and Marketing to accelerate business change. Practice: Strategy & Consulting Global Network Song I Areas of Work: Life Science, Service transformation, Contact Center, Platform Enablement viz. Vlocity CPQ, Veeva CRM, Salesforce Health Cloud, etc | Level: Manager | Location: Bengaluru, Gurgaon, Mumbai, Chennai, Kolkata Hyderabad | Years of Exp:8 + years Explore an Exciting Career at Accenture Are you passionate about scaling businesses using in-depth frameworks and tec...

GN - SONG - Service - Service Transformation - Lifesciences - Senior Manager The Strategy & Consulting Global Network Song Practice| Service | Life Science Senior Manager (Level 6) Join our team of Strategy & Consulting Global Network Song who solve customer facing challenges at clients spanning Sales, Service and Marketing to accelerate business change. Practice: Strategy & Consulting Global Network Song I Areas of Work: Life Science, Service transformation, Contact Center, Platform Enablement viz. Vlocity CPQ, Veeva CRM, Salesforce Health Cloud, etc | Level: Senior Manager | Location: Bengaluru, Gurgaon, Mumbai, Chennai, Kolkata Hyderabad | Years of Exp:8 + years Explore an Exciting Career...