Service Technician

You will be responsible for performing routine maintenance, inspections, and repairs on company products or equipment to ensure optimal performance and minimize downtime. This includes diagnosing and identifying technical issues or malfunctions in equipment through analysis, testing, and observation. You will repair or replace faulty components, parts, or systems to restore equipment functionality and ensure customer satisfaction. Additionally, you will provide technical assistance and guidance to customers or end-users through phone, email, or on-site visits to resolve issues and answer inquiries. Your key responsibilities will include: - Maintaining accurate records of service activities, including service reports, work orders, and equipment maintenance history. - Interacting with customers professionally and courteously, addressing their concerns, and ensuring their satisfaction with the service provided. - Conducting scheduled preventive maintenance tasks to proactively identify and address potential issues before they escalate. - Staying updated on product knowledge, technical advancements, and industry trends through training programs and self-study to enhance technical expertise. - Adhering to safety protocols and guidelines while performing service activities to ensure a safe working environment for oneself and others. - Collaborating with cross-functional teams, including sales, engineering, and customer support, to provide comprehensive and integrated solutions to customers. Qualifications required: - ITI/ Diploma in Electronics - 1 - 2 years of work experience - Proven experience as a Field Service Technician - Communication and interpersonal skills - Valid driver's license and clean driving record - Technical certification or degree in a related field is an advantage For any additional details of the company, please refer to the contact information below: Email ID: jobs@hykonindia.com Contact: 85930 75050,