Service Supervisor

Oversees a team to ensure quality service delivery by managing daily operations, training staff, monitoring performance, and handling escalated customer issues.

Required skills and qualifications

• Experience: Typically requires 3+ years of experience in a customer service role, with a proven track record.
• Leadership: Strong leadership, interpersonal, and communication skills are essential for motivating and guiding a team.
• Problem-solving: Excellent conflict resolution and problem-solving abilities to handle complex and sensitive issues.
• Technical proficiency: Knowledge of Microsoft Office Suite, and other relevant productivity tools is often necessary.
• Team management: Lead, train, and mentor a team of service representatives, including hiring and performance evaluations.
• Operational oversight: Coordinate daily activities, delegate tasks, and manage schedules to ensure workflow efficiency and adherence to company policies.
• Customer relations: Act as a primary point of contact for escalated customer complaints and inquiries, ensuring timely and professional resolution.
• Performance monitoring: Track and analyze key performance metrics to identify trends and areas for improvement.
• Process improvement: Develop and implement strategies, policies, and training programs to enhance customer satisfaction and service quality.

Job Type: Full-time

Pay: From ₹15,000.00 per month

Benefits:

• Cell phone reimbursement
• Food provided

Work Location: In person