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Capgemini
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Service Performance Professional

Service Performance Professional

Capgemini

6 - 10 years

5 - 9 Lacs

bengaluru

Posted:2 days ago| Platform:

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Skills Required

service management change management itsm delivery management service delivery management load runner performance monitoring performance testing performance tuning database mirroring sql server jmeter sql dba log shipping clustering

Work Mode

Work from Office

Job Type

Full Time

Job Description

Your role

Ensuring services meet standards; monitor performance; and drive improvements

Service Delivery ManagementEnsuring services are delivered efficiently and effectively; meeting agreed-upon standards and requirements.

Coordinating with departments:

Working with various departments to ensure seamless service delivery and address any interdependencies.

Your profile

6 to 10 years experience in Service Management

Monitoring service performance:

Tracking key performance indicators (KPIs) to identify areas for improvement and ensure services are meeting expectations.

Identifying and resolving service-related issues promptly to maintain service quality and customer satisfaction.

Client relationship management:

Building and maintaining strong relationships with clients to understand their needs and ensure services align with their expectations.

What will you love working at Capgemini

Capgemini emphasizes ITIL-based service management practices, ensuring structured, efficient, and customer-focused service delivery.

This is ideal for professionals who want to deepen their expertise in ITSM, incident/problem/change management, and service delivery governance.

Would be working in cutting-edge cloud IT infra technology with high performance capability team

Career Growth & Global Exposure

Focus on Innovation, Cloud, Security & Automation Inclusive Culture & Strong Support System

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Capgemini

IT Services and IT Consulting

Paris France

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Service Performance Professional