Service now HRSD

Responsibility of / Expectations from the Role

Designs and develops solutions on the ITSM/ITOM modules using best practices

Partners with ServiceNow Business Analyst to understand requirements and possible solutions Takes ownership of complex business requirements and works them to completion

Takes ownership of incident queue and work on remediation to completion

Works closely with the ServiceNow functional team and external development partners to build requested items

Experience configuring and improving core and custom applications

Experience configuring and maintaining workflows, flow designs, scripts, UI design, ACL and business rules

Configure and maintain notifications, UI pages, UI Macros, Script includes and Formatters

Has working knowledge of ServiceNow ITSM/ITOM integrations using out of the box spokes or APIs

Develops reports and dashboards using core ServiceNow functionality

Load, manipulate and maintain data between ServiceNow and other systems

Develops and maintain clear and concise technical and process documentation