Service Now Developer

Capgemini

4 - 6 years

8 - 12 Lacs

pune gurugram bengaluru

Posted:None| Platform:

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Skills Required

integration scripts itsm cmdb servicenow servicenow modules javascripts

Work Mode

Hybrid

Job Type

Full Time

Job Description

Key Responsibilities:

ServiceNow Administration
: Perform day-to-day administrative duties on the ServiceNow platform, including user management, role assignments, and permissions.
Customization & Configuration
: Configure and customize ServiceNow applications and modules, including Incident, Problem, Change, Knowledge, Service Catalog, and CMDB (Configuration Management Database).
Integration
: Develop and maintain integrations between ServiceNow and other enterprise systems (e.g., monitoring tools, LDAP, third-party applications).
Development
: Develop custom workflows, UI pages, business rules, and client scripts based on business requirements.
ITIL Process Implementation
: Assist with the implementation of ITIL processes in ServiceNow and ensure best practices are followed.
Troubleshooting & Support
: Provide support for ServiceNow-related issues, ensuring they are addressed in a timely and efficient manner.
Upgrades and Patches
: Plan and execute ServiceNow upgrades andpatches, ensuring minimal disruption to the business.
Reporting & Dashboards
: Design and develop custom reports, performance analytics, and dashboards to track service performance and KPIs.
Collaboration
: Work closely with IT teams and business stakeholders to understand requirements, suggest improvements, and ensure the ServiceNow platform supports business objectives.
Training and Documentation
: Create documentation for configurations, workflows, and procedures, and provide training to end-users on ServiceNow features and best practices.

Key Requirements:

Proven experience as a
ServiceNow Developer/Administrator
with a deep understanding of ServiceNow platform functionalities.
Hands-on experience with
ServiceNow modules
such as Incident, Problem, Change Management, Knowledge Management, and CMDB.
Strong knowledge of
ITIL framework
and experience implementing ITIL processes in ServiceNow.
Proficiency in
JavaScript
,
HTML
,
CSS
, and
AngularJS
for ServiceNow customization.
Experience with
ServiceNow scripting
(Business Rules, Client Scripts, Script Includes, etc.).
Ability to design and implement
ServiceNow integrations
using REST, SOAP, and other web services.
Experience with
ServiceNow Reporting & Dashboards
to support data-driven decision-making.
understanding of
CMDB
and its role in the ITIL process.

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