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Service Management Professional

Service Management Professional

Softenger

5 - 10 years

4 - 8 Lacs

noida

Posted:2 hours ago| Platform:

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Skills Required

service management rca root cause analysis change management cyber security it strategy javascript incident management jira product support

Work Mode

Work from Office

Job Type

Full Time

Job Description

Adhere to ITIL frameworks for Incident, Problem, and Change Management lifecycles.
Utilize ITSM tools (ServiceNow/Jira) to manage incident, problem, and change workflows, including proactive problem identification and trending. Lead Root Cause Analysis (RCA) for major incidents, identify underlying causes, and implement preventive measures. Communicate effectively with customers and stakeholders, providing timely updates and preparing Major Incident Reports (MIRs). Facilitate Major Incident Management (MIM) by leading incident bridges, coordinating resolver groups, and ensuring swift service restoration within SLAs.

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Softenger

IT Services and IT Consulting

Pune Maharashtra

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Service Management Professional