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Service Management Engineer (Riyadh, Saudi based)

3 years

0 Lacs

india

Posted:2 days ago| Platform: Linkedin logo

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Skills Required

service management mim mobile servicenow support compliance swift itil analysis schedule patch planning documentation communication consulting

Work Mode

On-site

Job Type

Full Time

Job Description

Role:

Type:

Location:

Visa:


Overall Experience:


Skills:


Requisites:

  • Provide L2 / L3-level support for Service Management (MIM) in a mission-critical banking environment.
  • Ensure compliance with PCI DSS, SWIFT, and local banking regulator requirements.
  • Operate under ITIL processes (Incident/Change/Problem/Knowledge).
  • Troubleshoot incidents, manage approved changes, and participate in DR/BCP drills.
  • Conduct root cause analysis for recurring issues and implement permanent fixes.
  • Tune configurations and schedule jobs to optimise performance and reliability.
  • Coordinate vendor TAC cases, firmware/patch planning, and validate post-change health.
  • Strong documentation, runbook hygiene, and clear communication with stakeholders.
  • Ownership mindset with readiness for 24x7 support and on-call rotation.


Interested?


Partnered with Consulting firm based in Saudi for large hiring support.

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