Service Level Reporting

We are looking for a highly skilled and experienced Senior Associate to join our team in Bengaluru. The ideal candidate will have 5-6 years of experience in IT Service and SLA reporting, with excellent problem-solving, interpersonal, and organizational skills. ### Roles and Responsibility Collect and compile service performance data from various sources. Analyze data to assess performance against SLAs and KPIs. Create regular and ad-hoc reports on service level performance. Present findings clearly and concisely to management and clients. Monitor service delivery to ensure compliance with SLAs. Identify trends and areas for improvement in service delivery. Address queries or concerns related to service level reporting. Assist in developing and reviewing SLAs, ensuring all SLA documentation is up-to-date and reflects current service capabilities. Highlight any breaches of SLAs and facilitate the problem resolution process, working with relevant teams to develop action plans to address service level failures. Utilize service management tools to track and report on service levels, ensuring these tools are correctly configured to provide accurate and timely data. ### Job Requirements Minimum 5-6 years of practical IT Service and SLA reporting experience. Excellent problem-solving, interpersonal, and organizational skills. Strong analytical skills with the ability to interpret complex data. Excellent communication and presentation skills. Proficiency in service management software and reporting tools. Attention to detail and a commitment to accuracy. Ability to work independently and manage multiple priorities. Knowledge of ITIL or similar frameworks is preferred. Bachelor's degree in Statistics or IT or a related field. ITIL or Data Analytics certification is preferred.