Service Executive

As a Customer Support representative, your main responsibility will be to provide prompt and professional responses to customer inquiries, complaints, and requests through various channels such as phone, email, chat, and social media. Your problem-solving skills will be put to the test as you troubleshoot product or service issues, identify root causes, and offer step-by-step solutions to ensure customer satisfaction. Key Responsibilities: - Provide prompt and professional responses to customer inquiries, complaints, and requests through phone, email, chat, and social media. - Troubleshoot product or service issues, identify root causes, and offer step-by-step solutions. - Build and maintain strong client relationships, acting as the main point of contact for their needs. - Collaborate with other departments (e.g., sales, technical, logistics) to escalate and resolve complex customer issues. - Maintain accurate records of customer interactions, transactions, and feedback using CRM or other support software. - Provide customers with information on products, services, and promotions. Qualifications Required: - Excellent communication skills - Strong problem-solving abilities - Ability to work well in a team - Proficiency in using CRM or other support software Please note that this is a full-time, permanent position suitable for freshers. The work location is in person.,