Service Executive

• She Should be delivered end-to-end customer support across Pan India, ensuring prompt issue resolution and high customer satisfaction.
• Managed warranty service claims by verifying documentation, coordinating with internal teams, and ensuring timely product repair or replacement.
• Addressed customer complaints, grievances, and escalations with effective problem-solving and conflict resolution skills to uphold service standards.
• Coordinated pickup and drop logistics for service cases by liaising with courier and logistics partners nationwide.
• Registered and tracked complaints, service requests, and support tickets using internal CRM and service management tools.
• Collected, analyzed, and reported customer feedback and product reviews to identify recurring issues and support continuous product improvement.
• She Should maintained accurate records of service logs, customer communications, and support history for performance tracking and audit purposes.
• She Should collaborated daily with cross-functional teams including Sales, Accounts, Logistics, E-commerce, and Technical Support to ensure seamless aftersales service.
• Regularly reported service performance metrics, escalations, and customer satisfaction data to senior management.
• Managed Pan India services· She should always be available on calls.

She should have the ability to communicate confidently- both through speaking & writing emails.

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits:

• Paid sick time
• Provident Fund

Application Question(s):

• What's your notice period?

Work Location: In person

Speak with the employer
+91 9311443851