Service Excellence - Quality

Sarvodaya Hospital

2 - 6 years

2 - 4 Lacs

Faridabad

Posted:2 weeks ago| Platform:

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Skills Required

Service Excellence Quality Assurance Quality Audit Health Care Services Hospital Administration quality healthcare Patient Care Quality Monitoring Quality Analysis NABL Hospital Operations NABH

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

Quality Management Systems
: Develop, implement, and monitor quality assurance programs across all departments, ensuring alignment with national and international standards such as NABH, JCI, and ISO.
Policy and Procedure Development
: Formulate and update hospital policies and standard operating procedures (SOPs) to comply with the latest accreditation requirements.
Audits and Compliance
: Conduct regular internal audits, mock surveys, and surprise inspections to assess adherence to quality standards and identify areas for improvement.
Training and Development
: Organize training sessions for clinical and non-clinical staff on quality standards, patient safety protocols, and best practices to foster a culture of continuous improvement.
Data Analysis and Reporting
: Collect and analyze data on quality indicators, patient feedback, and clinical outcomes to prepare reports and dashboards for management review.
Incident Management
: Investigate incidents such as medication errors or adverse events, perform root cause analysis, and implement corrective and preventive actions (CAPA).
Accreditation Coordination
: Liaise with external accreditation bodies, prepare necessary documentation, and ensure readiness for audits and assessments.
Committee Participation
: Attend relevant committee meetings, document minutes, and follow up on action items related to quality improvement initiatives.

Preferred candidate profile

Strong analytical and problem-solving abilities.
Excellent communication and interpersonal skills.
Proficiency in data analysis and reporting tools.
In-depth knowledge of healthcare regulations and accreditation standards.
Ability to lead training sessions and workshops.

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