Service Engineering - Project Manager (Troubleshooting)

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Your Tasks

• Own the AI-Guided Troubleshooting (GTS) app and related knowledge base/content management system as Business Product Owner, ensuring it delivers intuitive, intelligent support experiences for users
• Act as the primary key user and subject matter expert of the GTS app, translating user feedback and operational needs into actionable product enhancements
• Collaborate with cross-functional teams—IT, service engineering, regional support, and training—to ensure seamless integration and adoption of the GTS app
• Drive the governance and lifecycle management of the knowledge base, ensuring content is AI-optimized, structured, and continuously updated
• Facilitate collaboration across service regions, departments, and teams to ensure that the GTS app is being used effectively
• Build and lead a knowledge community within Nordex Service to promote continuous knowledge documentation and GTS app usage
• Monitor and analyze usage data and performance metrics to guide product decisions and demonstrate business impact.
  

YOUR PROFILE

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field
• Minimum 5 years of experience in project or product management, ideally in AI, digital tools, or knowledge management environments
• Strong understanding of AI technologies (e.g., machine learning, recommendation systems) and their application in support or service contexts
• Experience with content management systems, knowledge bases, and digital service platforms
• Excellent communication and stakeholder management skills, with the ability to bridge technical and business perspectives
• Analytical mindset with a passion for innovation, user experience, and continuous improvement
• Familiarity with the wind energy sector or industrial service environments is a plus