He/she is responsible for customer satisfaction in the assigned market, is technical accountable and works -independently or together with ASP to address customer requests in an efficient and professional manner

Your main responsibilities

Makes a risk assessment for every task.
Reports matters related to Safety, Health and Environment.
Advises the customer about shortcomings in the total system, which can prevent problems and offer a solution to these problems.
Assists his/her manager by identifying and providing solutions for service and warranty matters, depending on the complexity of the issues, special consultation with technical support may be required.
Prepare clear and complete service reports and ensure that these are submitted on time ( warranty claims, working hours, Quality Improvement System (QIP), Failure Analysis System (FAS) etc.);
Registers the identified product quality issue in the system.
Assists in project execution installation support, commissioning etc.
Executes the agreed maintenance services and SLA for service agreements.
Provides feedback of relevant information to the respective stakeholders (sales and service sales PUs, operations etc. including identified leads.
Provides technical support to ASP upon need, in the markets served by ASPs.
Manages complex projects execution.
Provides input for the content of the maintenance contracts.
Makes complex root cause analysis on unplanned down-time events.
Coaches and supports the development of the junior field engineers
Prepares inputs for quoting out-of-warranty repairs

Collects installed base information
Continues learning and development to build up hands-on service capability
Master s the use of service tools and equipment

Lives in Grundfos s core values, takes responsibility for own actions and takes care of colleagues, partners and customers

Your background

We imagine that you have:

Technical education knowledge of electrical/mechanical engineering
2 years of work experience in the industry or comparable environment
Experience with pump technology will be an advantage
SAP experience preferred
Ability to participate in work with processes or projects within the service environment

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