Posted:5 hours ago|
Platform:
Work from Office
Full Time
Key Responsibilities: 1. Customer Coordination: o Serve as the primary contact for customers regarding technical inquiries, service requests, and issue resolution. o Log service calls, assign priorities, and track resolution timelines.
2. Liaison with Principal Company: o Communicate with the principal company for technical support, spare parts procurement, and warranty claims. o Provide detailed feedback and updates on recurring issues to improve product performance.
3. Technical Support: o Understand technical specifications of solar products to assist customers effectively. o Guide customers remotely on basic troubleshooting steps.
4. Documentation and Reporting: o Maintain service records, warranty documentation, and performance data. o Prepare and share periodic service reports with the management and principal company.
Vashi Electricals
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