Service Engineer

As a Technical Support Engineer, your primary role will be to provide enterprise-level support to customers by researching, diagnosing, troubleshooting, and resolving issues to ensure client satisfaction. Your key responsibilities will include: - Installing, configuring, monitoring, and maintaining computer applications and networks. - Configuring operating systems to meet organizational or client requirements. - Prioritizing and managing workflow while resolving network-related issues. - Diagnosing and troubleshooting issues by engaging customers in detailed discussions. - Designing computer systems to meet specified requirements. - Learning and adapting to changing and emerging technologies. - Serving as the first point of contact for clients regarding their computer systems and equipment. - Tracking and resolving user system issues within agreed timelines. - Interacting with clients via phone, email, or chat to provide clear instructions and technical guidance. - Following standard procedures to escalate and resolve complex problems. - Providing prompt and accurate feedback to customers. - Ensuring proper logging of all reported issues. - Following up with clients to verify system functionality post-troubleshooting. - Documenting technical knowledge in the knowledge database. - Conducting training sessions on system usage for end-users. - Monitoring the daily performance of technical systems. - Assisting in the deployment of new software or hardware systems. The required skill sets and experience for this role include: - Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician, or similar position. - Good understanding of computer systems, mobile devices, and other tech products. - Ability to diagnose and troubleshoot basic technical issues. - Familiarity with remote desktop applications and help desk software (e.g., Zendesk). - Excellent problem-solving and communication skills. - Capability to provide step-by-step technical assistance, both written and verbal. - A BS degree in Information Technology, Computer Science, or a relevant field. The company offers the following benefits: - Cell phone reimbursement - Commuter assistance - Flexible schedule - Health insurance - Paid sick time - Provident Fund - Work from home option Please note that the job type is full-time, and the ideal candidate should have a Bachelors/Masters in Computer Science, Software Engineering, Information Technology, or a related discipline. The work location is in person.,