Service Engineer

Position

About Us

At PressureJet Systems Pvt. Ltd., we believe that exceptional service fuels our reputation. With a global presence in 50+ countries and a legacy of over 25 years, we lead the industry in High-Pressure Plunger Pumps and back our quality with premium service support.

frontline ambassador

The Role

installation, commissioning, complaint resolution, AMC execution, and preventive maintenance.

Key Responsibilities

1. Installation, Commissioning & Preventive Maintenance

• Carry out installation and commissioning of High-Pressure Plunger Pumps and systems at customer sites.
• Execute preventive maintenance schedules to ensure equipment reliability.
• Conduct operational and safety training for customer operators.

2. Complaint Resolution & Customer Satisfaction

• Attend service complaints promptly and resolve them within SLA timelines.
• Ensure

  first-time-fix efficiency

  by preparing spares and tools before visits.
• Conduct root cause analysis for recurring complaints and share insights with the Service Manager.

• Delight customers by reducing complaints from the root cause, converting detractors to neutrals, and making satisfied clients promoters.

3. AMC Execution & Spare Parts Support

• Execute AMC visits as per schedule and maintain checklists.
• Promote spare parts sales by identifying customer requirements during service visits.
• Support spare dispatch verification and usage reporting.

4. Reporting & Documentation

• Maintain accurate service reports for each visit, including job completion, spares used, and customer feedback.
• Update CRM/ERP with service details and complaint closure status.
• Submit TAT (Turnaround Time) reports for complaint handling.

5. Teamwork & Coordination

• Coordinate with Service Manager and peers for complaint allocation and spares readiness.
• Provide technical feedback to the Design and Production teams on product issues.
• Support training of new engineers and technicians.

Required Skills and Competencies

Technical Expertise

• Knowledge of pumps, hydraulics, and high-pressure systems.
• Proficiency in troubleshooting, installation, and commissioning.
• Ability to conduct preventive maintenance and RCA.
• Basic knowledge of Excel, CRM, and ERP tools.

Soft Skills

• Strong communication and customer-handling skills.
• Problem-solving attitude with focus on first-time resolution.
• Discipline, time management, and willingness to travel extensively.
• Team player with accountability and ownership.

Educational Qualification

• Diploma / B.E. in Mechanical or Production Engineering (First Class preferred)

Experience

• 1–3 years of hands-on experience in service, preferably in capital equipment/industrial machinery.
• Freshers with strong technical skills and willingness to learn may also apply.

Travel Requirements

• Extensive travel across India for installations, complaint resolution, AMC, and audits.

Why You’ll Love Working with Us

• Exposure to

  cutting-edge high-pressure technology.

• Structured technical and soft skills training programs.
• Opportunity to grow into

  Senior Engineer / Service Manager roles.

• Direct impact on

  customer satisfaction and company reputation.

Reporting To

• Direct

  : Service Manager

• Final

  : Director - Marketing

Performance Metrics (KPIs)

• Complaint Closure TAT %

• First-Time-Fix Efficiency

• Customer Satisfaction Score (CSAT)
• AMC Completion Rate
• Spare Parts Sales during Service Visits

• Reduction of Repeat Complaints through Root Cause Fix

• Conversion of Detractors to Neutrals and Neutrals to Promoters
• Service Documentation Accuracy
• Travel & Service Cost Optimization

• 360 Performance assessment from subordinates, reporting manager, customers, and job role.

Contact Person

Aadarsh Vajpai