Service Engineer

KEY RESPONSIBILITIES:

● Responsible for Component level / Board level repair of Ultrasound / Patient Monitors / Color Doppler / Microwave Medical

Disinfection System at customer premises / Service Centre during warranty and post warranty period

● Responsible for live demos of our products / customer training. Should be able to handle customer queries during the

demo.

● Responsible for selling AMC to customers, providing service against AMC and collection of Repair / AMC dues from

customers.

● Responsible for up selling our additional products to existing Customers

● Generating sales leads and closing business with new Customers

● Should take regular follow ups when the AMC expires

● Timely repair of breakdown systems with constant effort to reduce downtime period

FIRST SIX MONTHS EXPECTATIONS

(List in order of importance the position objectives & measurements associate will be expected to deliver within the first six months

of employment. Be as specific and concrete as possible in describing these tasks)

Acquire and maintain a comprehensive knowledge of the product lines and applications for the entire product portfolio of Forsta

Medtech.

Understand the organization culture

Achieve 6 months’ target as defined in the KRA

Develop and maintain relationships with his/her team of Service Associates.

Develop and maintain relationships with internal, Sales, Marketing, Technical Services, Services and CEO and direct key accounts.

Identify customers for AMC/CMC contracts

Job Type: Full-time

Pay: ₹20,000.00 - ₹30,000.00 per month

Benefits:

• Cell phone reimbursement
• Internet reimbursement
• Paid time off
• Provident Fund

Experience:

• maintain & repair: 1 year (Preferred)
• Ultrasound: 1 year (Preferred)
• ECG: 1 year (Preferred)
• radiology equipment: 1 year (Preferred)

Language:

• Assamese (Preferred)

Location:

• Guwahati G.P.O., Guwahati, Assam (Preferred)

Willingness to travel:

• 75% (Preferred)

Expected Start Date: 01/12/2025