IT & Automation Exeutive

Summary of Position

The Service & Application Engineer’s primary responsibility is to deliver high-quality service to enhance customer loyalty and advocacy.

The role involves:

• Enrolling customers under AMC & CMC plans.

• Providing technical demonstrations of all products and supporting sales efforts.

• Identifying new opportunities with existing customers and passing leads to the sales team.

• Ensuring minimum downtime for critical medical equipment through efficient service.

Key Responsibilities

• Perform component-level/board-level repair of Ultrasound, Patient Monitors, Color Dopplers, and Microwave Medical Disinfection

Systems at customer premises or service centers (during and post-warranty).

• Conduct live demos, product training, and technical presentations for customers.

• Handle customer queries effectively during demonstrations and post-installation.

• Enroll customers in AMC/CMC contracts, ensure service delivery, and collect AMC/Repair dues.

• Upsell additional products/services to existing customers.

• Generate sales leads and support business closure with new clients.

• Provide timely repair of breakdown systems with continuous focus on reducing downtime.

• Take regular follow-ups with customers when AMC contracts are due for renewal.

First Six Months Expectations

• Acquire comprehensive knowledge of the full product portfolio.

• Understand organizational culture and align with team workflows.

• Achieve 6-months’ KRA targets.

• Build and maintain strong relationships with Service Associates, Sales, Marketing, and Key Accounts.

• Identify potential customers for AMC/CMC contracts.

Job Type: Full-time

Pay: ₹25,000.00 - ₹35,000.00 per month

Benefits:

• Cell phone reimbursement
• Internet reimbursement
• Paid sick time
• Provident Fund

Application Question(s):

• Have you work on CRM /ERP platform
• have you work in Automation

Experience:

• Build automation: 1 year (Preferred)
• Computer networking: 1 year (Preferred)