Key Responsibility Handle inbound calls related to Service & Dispatch Register complaints and service requests in CRM (Google Sheet) Prepare and maintain monthly engineer work data for review Follow up on engineer visits and installation schedules Ensure field engineers fill daily reports on Google Drive Follow up on pending CMC & spare part payments from customers Track shipment and courier status, and update customers Confirm stock availability for dispatch Coordinate CMC contract renewals and reminders Obtain material delivery acknowledgements from customers Maintain active communication with field engineers Share MIS and daily reports (Calls, Complaints, TAT) ● Good analytical and problem-solving ability ● Familiarity with CRM tools and Google Workspace (Sheets, Drive, etc.) ● High responsiveness and accountability ● Willingness to work in a dynamic, customer-facing environment Job Type: Full-time Pay: ₹20,000.00 - ₹35,000.00 per month Benefits: Cell phone reimbursement Internet reimbursement Paid sick time Provident Fund Experience: medical devices: 1 year (Preferred) Ultrasound: 1 year (Preferred) ECG: 1 year (Preferred) ICU: 1 year (Preferred) Operation theater: 1 year (Preferred) Location: Lucknow G.P.O., Lucknow, Uttar Pradesh (Preferred) Expected Start Date: 01/12/2025
Summary of Position The Service & Application Engineer’s primary responsibility is to deliver high-quality service to enhance customer loyalty and advocacy. The role involves: Enrolling customers under AMC & CMC plans. Providing technical demonstrations of all products and supporting sales efforts. Identifying new opportunities with existing customers and passing leads to the sales team. Ensuring minimum downtime for critical medical equipment through efficient service. Key Responsibilities Perform component-level/board-level repair of Ultrasound, Patient Monitors, Color Dopplers, and Microwave Medical Disinfection Systems at customer premises or service centers (during and post-warranty). Conduct live demos, product training, and technical presentations for customers. Handle customer queries effectively during demonstrations and post-installation. Enroll customers in AMC/CMC contracts, ensure service delivery, and collect AMC/Repair dues. Upsell additional products/services to existing customers. Generate sales leads and support business closure with new clients. Provide timely repair of breakdown systems with continuous focus on reducing downtime. Take regular follow-ups with customers when AMC contracts are due for renewal. First Six Months Expectations Acquire comprehensive knowledge of the full product portfolio. Understand organizational culture and align with team workflows. Achieve 6-months’ KRA targets. Build and maintain strong relationships with Service Associates, Sales, Marketing, and Key Accounts. Identify potential customers for AMC/CMC contracts. Job Type: Full-time Pay: ₹25,000.00 - ₹35,000.00 per month Benefits: Cell phone reimbursement Internet reimbursement Paid sick time Provident Fund Application Question(s): Have you work on CRM /ERP platform have you work in Automation Experience: Build automation: 1 year (Preferred) Computer networking: 1 year (Preferred)
Summary of Position The Service & Application Engineer’s primary responsibility is to deliver high-quality service to enhance customer loyalty and advocacy. The role involves: Enrolling customers under AMC & CMC plans. Providing technical demonstrations of all products and supporting sales efforts. Identifying new opportunities with existing customers and passing leads to the sales team. Ensuring minimum downtime for critical medical equipment through efficient service. Key Responsibilities Perform component-level/board-level repair of Ultrasound, Patient Monitors, Color Dopplers, and Microwave Medical Disinfection Systems at customer premises or service centers (during and post-warranty). Conduct live demos, product training, and technical presentations for customers. Handle customer queries effectively during demonstrations and post-installation. Enroll customers in AMC/CMC contracts, ensure service delivery, and collect AMC/Repair dues. Upsell additional products/services to existing customers. Generate sales leads and support business closure with new clients. Provide timely repair of breakdown systems with continuous focus on reducing downtime. Take regular follow-ups with customers when AMC contracts are due for renewal. First Six Months Expectations Acquire comprehensive knowledge of the full product portfolio. Understand organizational culture and align with team workflows. Achieve 6-months’ KRA targets. Build and maintain strong relationships with Service Associates, Sales, Marketing, and Key Accounts. Identify potential customers for AMC/CMC contracts. Job Type: Full-time Pay: ₹25,000.00 - ₹35,000.00 per month Benefits: Cell phone reimbursement Internet reimbursement Paid sick time Provident Fund Application Question(s): Have you work on CRM /ERP platform have you work in Automation Experience: Build automation: 1 year (Preferred) Computer networking: 1 year (Preferred)
Key Responsibility Handle inbound calls related to Service & Dispatch Register complaints and service requests in CRM (Google Sheet) Prepare and maintain monthly engineer work data for review Follow up on engineer visits and installation schedules Ensure field engineers fill daily reports on Google Drive Follow up on pending CMC & spare part payments from customers Track shipment and courier status, and update customers Confirm stock availability for dispatch Coordinate CMC contract renewals and reminders Obtain material delivery acknowledgements from customers Maintain active communication with field engineers Share MIS and daily reports (Calls, Complaints, TAT) ● Good analytical and problem-solving ability ● Familiarity with CRM tools and Google Workspace (Sheets, Drive, etc.) ● High responsiveness and accountability ● Willingness to work in a dynamic, customer-facing environment Job Type: Full-time Pay: ₹20,000.00 - ₹35,000.00 per month Benefits: Cell phone reimbursement Internet reimbursement Paid sick time Provident Fund Experience: medical devices: 1 year (Preferred) Ultrasound: 1 year (Preferred) ECG: 1 year (Preferred) ICU: 1 year (Preferred) Operation theater: 1 year (Preferred) Location: Lucknow G.P.O., Lucknow, Uttar Pradesh (Preferred) Expected Start Date: 01/12/2025
Key Responsibility Handle inbound calls related to Service & Dispatch Register complaints and service requests in CRM (Google Sheet) Prepare and maintain monthly engineer work data for review Follow up on engineer visits and installation schedules Ensure field engineers fill daily reports on Google Drive Follow up on pending CMC & spare part payments from customers Track shipment and courier status, and update customers Confirm stock availability for dispatch Coordinate CMC contract renewals and reminders Obtain material delivery acknowledgements from customers Maintain active communication with field engineers Share MIS and daily reports (Calls, Complaints, TAT) ● Good analytical and problem-solving ability ● Familiarity with CRM tools and Google Workspace (Sheets, Drive, etc.) ● High responsiveness and accountability ● Willingness to work in a dynamic, customer-facing environment Job Type: Full-time Pay: ₹20,000.00 - ₹35,000.00 per month Benefits: Cell phone reimbursement Internet reimbursement Paid sick time Provident Fund Experience: medical devices: 1 year (Preferred) Ultrasound: 1 year (Preferred) ECG: 1 year (Preferred) ICU: 1 year (Preferred) Operation theater: 1 year (Preferred) Location: Lucknow G.P.O., Lucknow, Uttar Pradesh (Preferred) Expected Start Date: 01/12/2025
KEY RESPONSIBILITIES: ● Responsible for Component level / Board level repair of Ultrasound / Patient Monitors / Color Doppler / Microwave Medical Disinfection System at customer premises / Service Centre during warranty and post warranty period ● Responsible for live demos of our products / customer training. Should be able to handle customer queries during the demo. ● Responsible for selling AMC to customers, providing service against AMC and collection of Repair / AMC dues from customers. ● Responsible for up selling our additional products to existing Customers ● Generating sales leads and closing business with new Customers ● Should take regular follow ups when the AMC expires ● Timely repair of breakdown systems with constant effort to reduce downtime period FIRST SIX MONTHS EXPECTATIONS (List in order of importance the position objectives & measurements associate will be expected to deliver within the first six months of employment. Be as specific and concrete as possible in describing these tasks) Acquire and maintain a comprehensive knowledge of the product lines and applications for the entire product portfolio of Forsta Medtech. Understand the organization culture Achieve 6 months’ target as defined in the KRA Develop and maintain relationships with his/her team of Service Associates. Develop and maintain relationships with internal, Sales, Marketing, Technical Services, Services and CEO and direct key accounts. Identify customers for AMC/CMC contracts Job Type: Full-time Pay: ₹20,000.00 - ₹30,000.00 per month Benefits: Cell phone reimbursement Internet reimbursement Paid time off Provident Fund Experience: maintain & repair: 1 year (Preferred) Ultrasound: 1 year (Preferred) ECG: 1 year (Preferred) radiology equipment: 1 year (Preferred) Language: Assamese (Preferred) Location: Guwahati G.P.O., Guwahati, Assam (Preferred) Willingness to travel: 75% (Preferred) Expected Start Date: 01/12/2025
KEY RESPONSIBILITIES: ● Responsible for Component level / Board level repair of Ultrasound / Patient Monitors / Color Doppler / Microwave Medical Disinfection System at customer premises / Service Centre during warranty and post warranty period ● Responsible for live demos of our products / customer training. Should be able to handle customer queries during the demo. ● Responsible for selling AMC to customers, providing service against AMC and collection of Repair / AMC dues from customers. ● Responsible for up selling our additional products to existing Customers ● Generating sales leads and closing business with new Customers ● Should take regular follow ups when the AMC expires ● Timely repair of breakdown systems with constant effort to reduce downtime period FIRST SIX MONTHS EXPECTATIONS (List in order of importance the position objectives & measurements associate will be expected to deliver within the first six months of employment. Be as specific and concrete as possible in describing these tasks) Acquire and maintain a comprehensive knowledge of the product lines and applications for the entire product portfolio of Forsta Medtech. Understand the organization culture Achieve 6 months’ target as defined in the KRA Develop and maintain relationships with his/her team of Service Associates. Develop and maintain relationships with internal, Sales, Marketing, Technical Services, Services and CEO and direct key accounts. Identify customers for AMC/CMC contracts Job Type: Full-time Pay: ₹20,000.00 - ₹30,000.00 per month Benefits: Cell phone reimbursement Internet reimbursement Paid time off Provident Fund Experience: maintain & repair: 1 year (Preferred) Ultrasound: 1 year (Preferred) ECG: 1 year (Preferred) radiology equipment: 1 year (Preferred) Language: Assamese (Preferred) Location: Guwahati G.P.O., Guwahati, Assam (Preferred) Willingness to travel: 75% (Preferred) Expected Start Date: 01/12/2025
KEY RESPONSIBILITIES: ● Responsible for Component level / Board level repair of Ultrasound / Patient Monitors / Color Doppler / Microwave Medical Disinfection System at customer premises / Service Centre during warranty and post warranty period ● Responsible for live demos of our products / customer training. Should be able to handle customer queries during the demo. ● Responsible for selling AMC to customers, providing service against AMC and collection of Repair / AMC dues from customers. ● Responsible for up selling our additional products to existing Customers ● Generating sales leads and closing business with new Customers ● Should take regular follow ups when the AMC expires ● Timely repair of breakdown systems with constant effort to reduce downtime period FIRST SIX MONTHS EXPECTATIONS (List in order of importance the position objectives & measurements associate will be expected to deliver within the first six months of employment. Be as specific and concrete as possible in describing these tasks) Acquire and maintain a comprehensive knowledge of the product lines and applications for the entire product portfolio of Forsta Medtech. Understand the organization culture Achieve 6 months’ target as defined in the KRA Develop and maintain relationships with his/her team of Service Associates. Develop and maintain relationships with internal, Sales, Marketing, Technical Services, Services and CEO and direct key accounts. Identify customers for AMC/CMC contracts Job Type: Full-time Pay: ₹20,000.00 - ₹30,000.00 per month Benefits: Cell phone reimbursement Internet reimbursement Paid sick time Provident Fund Experience: Medical equipment : 1 year (Preferred) Ultrasound: 2 years (Preferred) serivce & maintainance: 1 year (Preferred) ECG: 1 year (Preferred) Language: Tamil (Preferred) English (Required) Location: Chennai G.P.O, Chennai, Tamil Nadu (Preferred) Willingness to travel: 75% (Preferred) Expected Start Date: 01/12/2025