Service Engineer

Service Engineer

• To ensure timely installations and service of installed equipment.
• To ensure frequent visits to KOLs and fast issue resolution.
• Individual responsibility for assigned territory.
• Maintain good relations with all stake holders technicians, doctors, center managers.
• Demonstrate strong problem-solving skills & customer handling skills.

Responsibilities in Detail:

• Install, calibrate, and maintain dialysis machines and related medical equipment.
• Perform routine preventive maintenance to minimize equipment downtime.
• Ensure good relations with all KOLs and with technician groups.
• Ensure seamless demo of equipment in the assigned territory with help of clinical team members.
• Diagnose technical issues and repair dialysis machines in a timely and efficient manner.
• Conduct performance testing and quality assurance checks.
• Provide technical support and training to medical staff on proper equipment usage.
• Maintain accurate records of service and repairs performed.
• Collaborate with internal stake holders for spare parts and technical support.
• Stay updated on technological advancements and best practices in dialysis equipment maintenance.
• Assisting sales and clinical team members to conduct technician and doctor CMEs.
• Participate in weekly / monthly review meetings with Regional Service head to gauge performance against assigned KRAs and taking necessary actions to improve performance.

Qualifications, Experience and Competencies Required:

• 3+ years of experience in servicing dialysis or other medical equipment.
• Should possess Knowledge of dialysis treatment processes and related biomedical principles.
• Ability to read and interpret technical manuals and schematics.
• Ability to work independently and respond to emergency repair requests.
• Willingness to travel to various healthcare facilities as required.
• Education- Bachelor's degree or diploma in Biomedical Engineering, Electrical Engineering, Mechanical Engineering, or a related field.

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