Service Engineer - IT Infra and Cyber Security

In this role you will:

• Participate in the domain technical and business discussions relative to future architect direction.
• Assist in the analysis design and development of a roadmap and implementation based upon a current vs. future state in a cohesive architecture viewpoint.
• Gather and analyze data and develop architectural requirements at project level.
• Participate in the infrastructure architecture governance model.
• Support design and deployment of infrastructure solutions meeting standardization consolidation TCO security regulatory compliance and application system qualities for different businesses.
• Support in the technical authority ongoing administration and incident management support of core infrastructure [network security and virtualization patching monitoring backups] technologies that underpin Software Solutions Factories;
• Support for operating and maintaining security tools. Running and analyzing vulnerability and compliance scans to support continuous monitoring reporting and vulnerability management.
• Improve the effectiveness and efficiency of IT operations and drive significant operational risk management and economic benefits for their organization.
• Quality process: Ensure all tasks are carried out with respect to applicable processes and procedures [e. g. ISO9001 and ISO27001] applicable to site[s] and functions within job scope

Desired Characteristics

Technical Expertise:

• Ability and willingness to travel
• Fluent English speaker;
• Degree in Computer Science or equivalent knowledge with 2 to 5 years experience
• Proven track record of problem analysis identification and resolution
• Excellent communication skills commitment discipline positive attitude following management prioritization accountability and flexibility
• Strong understanding of ITIL and change management policies and procedures
• Strong IT experience in a technical hands-on position
• Basic knowledge about anti-virus implementations (McAfee EPO Bitdefender Microsoft Forefront etc. )
• Basic knowledge working with IPAMs and password solutions
• Basic knowledge about Cyber/Security foundation
• Basic Knowledge in design of computing or network or storage to meet business application system qualities
• Basic Understands technical and business discussions relative to future architecture direction aligning with business goals.
• Basic Understands concepts of setting and driving architecture direction.
• Familiar with elements of gathering architecture requirements.
• Understands architecture standards concepts to apply to project work.

Personal Attributes:

• Applies values policies procedures and precedent to make timely routine decisions of limited clear choice.
• Reacts open-mindedly to new perspectives or ideas. Considers different or unusual solutions when appropriate.
• Resolves day-to-day issues related to strategy implementation. Escalates issues that impact the client and/or strategic initiatives.