Service Engineer

Job Summary:

Service Engineer

Key Responsibilities:

• Installation and commissioning of packaging machines at customer sites.
• Perform machine calibration, testing, and validation as per SOPs and client requirements.
• Diagnose and troubleshoot mechanical, electrical, and control issues during and post-installation.
• Provide technical support and service visits for preventive and breakdown maintenance.
• Handle service documentation installation reports, service logs, warranty claim reports, and technical feedback.
• Train customer operators and maintenance staff on equipment usage, safety, and routine maintenance.
• Coordinate with design, production, and R&D teams for continual improvement and customer feedback incorporation.
• Ensure customer satisfaction through timely resolution of service-related issues.

Required Skills & Qualifications:

• Diploma/Degree in Mechanical/Electrical/Electronics/Mechatronics Engineering.
• 7 to 10 years of experience in servicing

  special purpose packaging machines

  or high-speed automated machinery.
• Strong knowledge of PLCs (Siemens, Allen Bradley, Mitsubishi, etc.), HMIs, servo systems, and sensors.
• Experience with pneumatic and hydraulic systems used in packaging applications.
• Ability to read and interpret mechanical drawings, electrical schematics, and wiring diagrams.
• Excellent problem-solving skills and the ability to work independently under pressure.
• Willingness to travel frequently for on-site service and support.