Service Engineer-Extrusion

Mold Masters

4 - 5 years

6 - 7 Lacs

ahmedabad

Posted:6 hours ago| Platform:

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Skills Required

injection moulding payment collection spare parts iso process control product portfolio manager technology troubleshooting machinery catering

Work Mode

Work from Office

Job Type

Full Time

Job Description

Position Summary:

This position shall be responsible as a Service Engineer, catering Service support to Customers of the Extrusion machinery of Milacron.

Job responsibility:

Installation & Commissioning of Extrusion lines at Customer End
Trouble shooting and provide solution for resolution of customer complaint
Attend Service Issues over Email, WhatsApp, Phone etc. and keep record of the same.
Customer training and health check-up visit (CCV-Customer care visit)
Retention of existing customers by providing timely support
Inter Departmental Co-ordination to resolve field Issues
Coordinate for Pre-installation requirement with customer
Handle extrusion customer required for spares activity like (spares part quotation, inform to customer for material dispatch, field return parts handling etc.)
Selling of Spare parts to enhance Aftermarket business
Payment Collection for the Supplied Spares
Support to Runoff of Extrusion lines as and when required
Maintain records as per ISO requirement
Support Sales by giving feedback about customer s requirement
Collecting market information about new products and Competitor s activity

Team:

Overview of team this role will be a part of Service team and will be based at Ahmedabad.

Education Qualification: Diploma in Mechanical / Electrical / Plastics Engineering.

Experience: 4-5 years of experience in Service of Capital equipment, experience in extrusion machines or Injection molding machines shall be added advantage.

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