Service Engineer

As an Application & Service Engineer at E+H Liquid Analysis India, your primary responsibility is to provide comprehensive solutions for Sales Centers and customers regarding product, application, service-related concerns, questions, and tasks. Your ultimate goal is to ensure and enhance Sales Center and customer support and satisfaction. Your tasks will include being the main point of contact for Sales Centers in the region, both for After-Sales (technical and product-related inquiries) and Pre-Sales (application consultancy and product selection) tasks specifically for Liquid Analysis. You will utilize established tools, processes, and IT infrastructure such as SFDC and SAP. Additionally, you will be responsible for establishing and managing the technical environment, tools, and infrastructure at E+H LA Division Chhatrapati Sambhajinagar. Complaint management in collaboration with the service and quality teams of E+H LA in Germany will also fall under your purview. Furthermore, you will be involved in training Service personnel of Sales Centers and customers, as well as providing technical/product training for Sales personnel. Fieldwork and customer visits for application consulting, product tests, and troubleshooting will be part of your regular routine. You will also act as the point of contact for customer visits in-house and FATs (Factory Acceptance Tests), and will be tasked with establishing and managing a regionalized information environment, for example, in Sharepoint. Your presence at exhibitions in the region will also be required. To excel in this role, you should have a background in Chemical, Electronics, Environmental Engineering, Instrumentation, Automation, or related fields with a Bachelor's degree or above. Experience in the process or environmental industry with a customer-centric service mindset is essential. Strong technical skills and a keen interest in Liquid Analysis are necessary, along with high cross-cultural and communication skills gained through international working experience. A self-motivated, independent, and reliable working style is crucial. Proficiency in English is a must, and willingness to undertake international business trips is expected. Ideally, you should have 4 to 8 years of experience in a relevant field to be successful in this position.,