Service Engineer - CFC

As a Service Engineer at Group Company, your primary responsibility is to ensure exceptional service and technical support for our clients, focusing on customer satisfaction and operational efficiency. Key Responsibilities: - Serve as the main technical support contact for customers, offering troubleshooting assistance, resolving technical issues, and providing effective solutions promptly. - Maintain a high level of customer satisfaction through professional communication and support. - Regularly evaluate equipment performance and recommend improvements. - Generate spare business, up-gradation business, and implement these at customer sites. - Conduct technical training sessions for customers on the operation and maintenance of ACG equipment, both on-site and remotely. - Keep detailed service records, document customer interactions, job status, and actions taken. Escalate unresolved technical issues to senior engineers or management. - Provide reports on site visits, performance enhancements, and customer feedback. - Collaborate with the Customer Focus Cell team, engineers, process team, and sales team to address customer needs and provide product recommendations and solutions. - Collect feedback from customers on service quality, report issues for process improvement, and propose proactive solutions to enhance customer service. - Assist in gathering competitor information on products and markets. - Maintain and update a database on customer complaints, service provided, response time, and customer feedback for senior management review. Qualifications Required: - Techno-commercial knowledge of service operations. - Technical expertise in troubleshooting and problem-solving. - Strong analytical skills and ability to integrate customer feedback. - Effective communication skills. - Ability to work in cross-functional teams. - Orientation towards quality and service excellence. - Consistent delivery of results to achieve high customer satisfaction and enhance engagement. At Group Company, we value your contributions in ensuring prompt customer service, enhancing customer engagement, and creating business opportunities while effectively handling customer complaints and feedback to maintain high service standards.,