Service Engineer

Key Responsibilities:

• Utilize effective strategies and tools to identify and provide solutions to customer concerns.
• Communicate and collaborate with clients, engineers, and other technical staff to ensure timely and effective service delivery.
• Monitor inventory levels and reorder materials or parts as needed to maintain service efficiency.
• Conduct research and attend workshops to stay updated with the latest industry developments, tools, and best practices.
• Prepare and present detailed reports on service performance, findings, and improvement recommendations to managers and supervisors.
• Ensure customer satisfaction through timely resolution of technical issues and proactive support.
• Maintain a record of maintenance activities, repairs, and installations for reference and compliance.
• Adhere to safety standards and company protocols during fieldwork and service operations.

Desired Candidate Profile:

• Diploma or Bachelor's degree in Electronics, Electrical, Mechanical, or related engineering fields.
• 13 years of experience as a Service Engineer, Field Engineer, or Technical Support Engineer.
• Strong technical and troubleshooting skills.
• Excellent communication and interpersonal abilities for client coordination.
• Knowledge of service documentation, maintenance tools, and testing equipment.
• Ability to work independently and manage time efficiently.
• Willingness to travel as required for on-site service or installations.