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Service Desk with French Language | Chennai

Service Desk with French Language | Chennai

Naukri

5 - 8 years

5 - 10 Lacs

Chennai

Posted:3 weeks ago| Platform:

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Skills Required

French IT Service Desk Service Desk

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Summary This role will provide customer friendly assistance to clients experiencing difficulty using IT products The Service Desk Analyst will troubleshoot diagnose and resolve the issues Level 1 and 1.5 incidents Emails or any Tasks received and escalate issues as necessary. Should be able to work for 24/7 Shifts French Speaking resource Responsibilities A service desk engineers role is to help customers with IT issues. They are the first point of contact for English speaking customers answering the IT Service Desk telephone logging calls on the- Incident Management system and providing first line IT support to the users. They are also to evaluate each problem and escalate incidents to second- and third-line engineers were appropriate. Key Responsibilities Incident management and request fulfilment Answer the telephone and monitor the Service Desk Mails Diagnosing analysing troubleshooting and resolving IT problems Take ownership of first line support calls Gather all relevant data and log incidents onto the Service Desk Management Database with the relevant priority and correct categorisation Be prepared for 24/7 Support with rotational Shift Be prepared to work for Joiner Mover and leaver Process as an additional role Key measures & targets Resolve calls within SLAs Should be proficient in English Certifications Required certified C1 or C2 French Language in addition to English.

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Service Desk with French Language | Chennai

Experience & Salary

Skills Required

Work Mode

Job Type

Job Description

More Jobs at Naukri