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Service desk support Professional

Service desk support Professional

Tata Consultancy Services

5 - 10 years

1 - 5 Lacs

chennai

Posted:1 week ago| Platform:

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Skills Required

support executive customer support time management networking analytical skills business process dns troubleshooting active directory teamwork and collaboration

Work Mode

Work from Office

Job Type

Full Time

Job Description

About The Role

Technical and system expertise (networking, Active Directory, DNS).

Customer support using telephone and computer skills.

Excellent analytical skills and communication.

Problem-solving and troubleshooting abilities, and time management.

Teamwork and collaboration. Identify and diagnose issues and problems.

Categorize and record reported queries and provide solutions.

Support problem identification and advise users on appropriate course of action.

Monitor issues from start to resolution and escalate, if needed, unresolved problems to a higher level of support.

Excellent written, verbal, and presentation skills.

Job Details Location Chennai Job Function Business Process Services Role Support Executive
Desired Skills Service Desk
Desired Candidate Profile
Qualifications: Bachelor of Commerce

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