Service Desk

Position OverviewWe are seeking a dedicated and skilled individual to join our team as a

Service Desk

professional. This role is pivotal in ensuring that our IT services run smoothly and efficiently, providing exceptional support to our users. The ideal candidate will possess a strong background in incident and service request management, with a focus on delivering high-quality customer service. This position is based in

Noida

and offers a competitive annual salary of

3,50,000

.Key ResponsibilitiesAs a Service Desk professional, you will be responsible for:

• Managing and resolving incidents and service requests in a timely manner.
• Utilizing ticketing software to track and document all interactions and resolutions.
• Setting priorities for incoming requests based on urgency and impact.
• Providing support for operating systems, particularly Windows , and applications such as Outlook .
• Conducting troubleshooting to identify and resolve technical issues.
• Collaborating with other IT teams to escalate and resolve complex issues.
• Maintaining a high level of customer satisfaction through effective communication and problem-solving.
• Participating in continuous improvement initiatives to enhance service delivery.
  

Qualifications

The ideal candidate will possess the following qualifications:

• A minimum of 2 to 4 years of experience in a service desk or technical support role.
• Proficiency in incident and service request management.
• Experience with ticketing tools and software.
• Strong troubleshooting skills and a solid understanding of operating systems and applications.
• Excellent communication and interpersonal skills.
• Ability to work effectively in a rotating schedule and on-site environment.
• Strong organizational skills and the ability to manage multiple tasks simultaneously.
  

We are looking to fill

3 positions

for this role. If you are passionate about providing exceptional service and have the skills we are looking for, we encourage you to apply and become a part of our dynamic team!This job is provided by Shine.com