Service Desk

Position Overview

Service Desk

Key Responsibilities

• Manage and resolve incoming service requests and incidents through ticketing tools, ensuring adherence to Service Level Agreements (SLAs).
• Provide remote support to clients, troubleshooting issues related to Office 365, Outlook, and other software applications.
• Document all interactions and resolutions in the ticketing system to maintain accurate records and facilitate knowledge sharing.
• Collaborate with other IT teams to escalate and resolve complex technical issues.
• Assist in the development and implementation of service desk processes and best practices to enhance service delivery.
• Conduct regular follow-ups with clients to ensure satisfaction and resolution of their issues.
• Participate in training and development programs to stay updated on the latest technologies and service desk trends.

Qualifications

The ideal candidate will possess the following qualifications:

• A minimum of

  2 to 5 years

  of experience in a service desk or technical support role.
• Proficiency in using ticketing tools and remote support software.
• Strong knowledge of Office 365 and Outlook, with the ability to troubleshoot common issues.
• Excellent communication and interpersonal skills, with a customer-centric approach.
• Ability to work effectively in a team environment and independently.
• Strong problem-solving skills and attention to detail.

This is a fantastic opportunity for individuals looking to advance their careers in IT support within a collaborative and innovative environment. If you are passionate about technology and customer service, we encourage you to apply for this exciting role. Join us in making a difference and providing top-notch support to our clients!

We look forward to receiving your application!