Service Desk

Position Overview

Service Desk

Key Responsibilities

As a Service Desk professional, you will be responsible for:

• Managing and resolving incidents and service requests in a timely manner.
• Utilizing ticketing software to track and document all interactions and resolutions.
• Setting priorities for incoming requests based on urgency and impact.
• Providing support for operating systems, particularly

  Windows

  , and applications such as

  Outlook

  .
• Conducting troubleshooting to identify and resolve technical issues.
• Collaborating with other IT teams to escalate and resolve complex issues.
• Maintaining a high level of customer satisfaction through effective communication and problem-solving.
• Participating in continuous improvement initiatives to enhance service delivery.

Qualifications

The ideal candidate will possess the following qualifications:

• A minimum of

  2 to 4 years

  of experience in a service desk or technical support role.
• Proficiency in incident and service request management.
• Experience with ticketing tools and software.
• Strong troubleshooting skills and a solid understanding of operating systems and applications.
• Excellent communication and interpersonal skills.
• Ability to work effectively in a

  rotating schedule

  and

  on-site

  environment.
• Strong organizational skills and the ability to manage multiple tasks simultaneously.

3 positions